Should you have any questions regarding our products, please contact our customer support team at 1-800-858-8501.


Video Light FAQs


  • RED + Solid: The light is warming up – Stays in this mode until the light is ready.
  • RED + flashing (1 second ON / 1 second OFF): The light is in wi-fi connection mode.
  • BLUE + flashing: The light is connecting to the internet.
  • BLUE + (2 Minutes ON): The light is connected to the internet.
  • BLUE: When motion is detected, the LED will be ON until all motion has stopped for 30 seconds.
 
  • Go to the Home screen / click on the device.
 
  • Basic Service
    • Go to the Home screen / click on the device / click the playback icon.
  • Premium Service
    • Go to the Home screen / click on the device / click the cloud video icon.
 
  • Hardware Reset:
    • Press the button on the motion sensor for 15 seconds (listen for the tune) – the LED in the sensor will blink red.
  • Software Reset:

    Note: In order to reset your video light within the app your video light must be connected to the internet.

    • Go to the home screen / click on the device / click the gear icon on the top right of the screen / scroll to the bottom of the page and click “Remove Device”. Click “Confirm” to remove your device.
 

Note: The member you want to share your device with will need to create a HZconnect account prior to the invite being sent.

  • Open the app / click the Me icon on the bottom right of the home screen / click “Family management” / click on your location / click “Add User”.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click on “Motion Sensitivity Level” / select level.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click “Schedule” / click “Add Schedule” / select a start and end time / click “Save” on the top right of the screen.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Device Information”.
 
  • Go to the home screen / click on the device / click the cloud video icon on the bottom right of the screen / click “Purchase Service”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Alexa icon. Follow the on-screen instructions to complete the setup.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Google Assistant icon. Follow the on-screen instructions to complete the setup.
 
  • a. Go to the home screen / click the me icon on the bottom right of the screen / click “Settings” / click “Push Notifications”.
  • b. Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the gear icon on the top right of the screen.
 
  • For Live Feed: Go to the home screen / click on the device / click the record icon. To stop the recording click the record icon again. The recorded video will be saved to the mobile device. NOTE: This also works for “Cloud” icon.
 
  • For Live Feed: Go to the home screen / click on the device / click the screenshot icon. The photo will be saved to the mobile device. NOTE: This also works for “Cloud” icon.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Username” / type your username / click “Save” on the top right of the screen.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Profile Photo” / click “Select from Album”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Mobile Phone Number” / enter the phone number and click “Get Verification Code” / enter the verification code.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Change Login Password” / enter the verification code that was sent to your phone and/or email / type new password.
 

IMPORTANT: After the account is deactivated, all user data under this account will be deleted permanently.

  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Deactivate Account” / click “Confirm”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Gesture Unlock” / click “Create Gesture Password” / create gesture.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click device name / type new device name / click “Save” on the top right of the screen.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the trash can icon on the screen / select which events you would like to delete / click “Delete” on the bottom right of the screen.
 
  • Go to the home screen / click on the device / click the siren icon.
 
  • Confirm the light is working using the HZconnect app. Try to make adjustments to the light through the app. If the app is controlling the light, then the issue is with either Alexa or Google Assistant.
 
  • The light is designed to work even if wi-fi connection is lost. The light will use the settings on the sensor until wi-fi is restored. Once the wi-fi connection is restored, the light will revert back to the last settings in the app.
 
  • When power is restored, the light will reconnect to the wi-fi router and begin functioning as normal. No previous settings will be lost.
 
  • There is no limit to the number of lights that can be shared.
 

Adjust the sensitivity:

  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click on “Motion Sensitivity Level” / select level.

Turn off notifications:

  • Go to the home screen / click the “Me” icon on the bottom right of the screen / click “Settings” / click “Push Notifications”.
  • Go to the home screen / click the “Me” icon on the bottom right of the screen / click “Message Center” / click the gear icon on the top right of the screen.

Schedule notifications:

  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click “Schedule” / click “Add Schedule” / select a start and end time / click “Save” on the top right of the screen.
 
  • a. Go to the home screen / click the smart icon on the bottom of the screen / click “Automation” on the top of the screen / click “Add Automation” / click “Device” / click on the device you want to automate / select action.
  • NOTE: Click on the “+” icon next to “All Conditions Are Met” to add additional devices.
 

If smart mode is not working, you can connect to the light using the AP credentialing mode. IMPORTANT: Your home wi-fi network password will be required during this process.

  • Allow the HZconnect light 1 minute to fully boot-up.
  • Turn the wall switch connected to the light OFF and ON 3 times within 5 seconds (OFF-ON-OFF-ON-OFF-ON). The LED will turn RED and flash quickly.
  • Open the HZconnect app and log into the account.
  • On your mobile device, go to Settings / Wi-Fi. Select the “HZconnect XXXXXX” (“XXXXXX” represents the unique MAC address of each HZconnect light) from the available Wi-Fi networks.
  • Return to the HZconnect app and click the “Add HZconnect Light” button.
  • Select “YES” to start the setup and the app will guide you through the remaining steps.
 


Technical Support

Product Questions
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